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Client Care

More than just exceptional website design and marketing, we build lasting relationships. Your unique needs, feedback and expectations are important to us.  We always show up to ensure they’re met. 

From ease of contact, to step-by-step assistance, you’ll always have access to our expert team members to answer any questions you may have, discuss options and strategies that may help further your goals and assist in your efforts to achieve branding excellence online, in print and through digital collateral materials. 


What does River Coyote Design do, anyway?

We help you take your business from where you are to where you want to be. Our services include:

  • Brand Design
  • Logo Design
  • Website Design
  • Video Creation
  • Digital Marketing (Social Media Management, Social Media Ads, Google Ads, Email Newsletters, eBooks, and so much more).
  • SEO (Search Engine Optimization).
  • Graphic Design (Brochures, Postcards, eBooks, Signs, and so much more).
  • Website Maintenance
  • Website Site Security and Backup
  • Copywriting
  • eCommerce
  • ADA Compliance
  • Blog & Email Newsletter Writing
  • Landing Page Creation

How quick are you in replying to your client’s queries?

Very. Our clients are our main priority and we take pride in the services we provide to them. It is easy to reach us and get a response from us. We aim to make each and every customer thrilled with the service they receive.

I am dreading this process! Help!

The unknown can be a scary place but we’ve got the experience to make the process as smooth as possible, one step at a time. Our online project management system, TeamWork, allows you to see the process steps and follow along, as well as reach out to our team at any time.  Bringing your vision to life is a big deal. Our goal is to make the experience enjoyable and, most of all, inspiring.

Which of the payment methods do you accept?

We accept all the major credit and debit cards: Visa, Master Card, Discover and American Express. We also accept ApplePay and check.

Do you offer a payment schedule?

Yes, we split the payments into 2-4 payments depending on the size of the project. If you need a different payment schedule, let’s discuss and find one that works.

Are there monthly costs after my website is complete?

There are no ongoing fees associated with your website design once published. We offer a monthly Site Security and Backup Plans.

This keeps the backend functions of your site up-to-date and helps prevent your site from getting hacked. We can also make a complete backup of your site each month to easily restore your site if it becomes breached in any way.

There are three plans to choose from and they are all under $100/month.

Do you have any past clients with whom I can speak?

You bet. We are happy to send you contact info.

Can I see some work you have done?

That question is music to our ears. We have extensive portfolios because we love showing off our work. We invite you to check them out.

View portfolio

Do you outsource any of your work?

No. Your site will be designed and built by the River Coyote Design Team.

Do I have to be near you to work with you?

While we love working with local businesses, clients come to us from all over the country. Our team is skilled at hopping on conference calls, video chats, and doing screen shares throughout the process to interface effectively with you.

What if I don’t know what I need?

No worries. Most new clients aren’t exactly sure of what they need. We enjoy the collaborative process and helping clients to determine what branding, marketing, and strategy is required for them achieve their goals.

Will I own the work after completion?

100%. Once the work is complete and payment has been received in full, all rights belong to you. We reserve the right to use any materials we create for marketing purposes.

I’ve never done this before and I’m not very tech savvy. Will you guide me?

Every step of the way. Schedule a consultation and learn how easy it is to begin.

Do you do video?

You betcha. From simple animation to complex videos with drone footage.

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